Reinstate domain
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Hello,
I inadvertently cancelled my membership AND domain yesterday and would like to reverse the domain cancel so I am able to hold onto my domain. It was only the website package I was attempting to cancel. Are you able to help me? -
Hey there, when you cancel a new domain it will go into holding for a bit. Please let us know which of these options works best for you:
Wait: You can wait about five days for the domain to be released. So long as no one else buys it before you do, you can purchase it again here or with another provider.
Repurchase the Domain: We can send an invoice and restore the domain. You’ll be able to point it to a new host as soon as it’s restored, then transfer the registration after 60 days.
Repurchase a Plan: To host your site here after all, buy a plan, skip the domain option, then update us here.
Also for the second two options, we’d need to restore the site for the time being. Please confirm if that’s okay.
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Sure thing. I’ve just sent the request. Please pay that, then write back here confirming whether it’s OK for us to restore the deleted site as well.
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There, we were able to restore it for you.
Here’s how to point it to another host if needed:
https://wordpress.com/support/move-domain/change-name-servers/Then, when the requisite 60 day lock is up, you can transfer it to another provider if you’d like. The year you paid for here will go with you.
https://wordpress.com/support/move-domain/transfer-domain-registration/ -
I see that it is up and running again, thank you. However, it is listed nowhere in my Dashboard and I am unable to access it. Within the purchases tab I do see a message that says I no longer have access to the site and to contact support.
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Thanks for letting us know — I’m sorry I’d missed a step in the restore process, but glad we were able to get it for you!
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