Reinstate Premium Features

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  popbrett · Member · Jul 26, 2023 at 12:44 am

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  I had to remove the premium plan features due to issues with my email and domain. I was able to recovery my email and password for WordPress. I went to reconnect my domain from Google Domains and was greeted with another$650.00 charge. I have my proof of purchase. Is it possible to reinstate my premium features?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Jul 26, 2023 at 1:08 am

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  Hi there,

  I am able to see that you purchased the Premium Plan and a “Domain Connection” to allow you to connect pathwaysofperception.com (which is provided free as part of the plan) but when you canceled it was outside of our refund period, so no funds were returned. You can confirm here: https://wordpress.com/me/purchases/billing/

  With this in mind, I have restored the canceled plan and domain connection and you can confirm their active status here: https://wordpress.com/me/purchases/

  You are setting up a new site for yourself? I do not see a site at pathwaysofperception.com currently so it does not appear that you need to migrate content. You are setting up a personal blog to tell your story?

  Thanks for the additional info!