Reinstatement of Account

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  kinsailonthelake · Member · Nov 4, 2016 at 3:00 pm

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  We had a charge back of the fee for this site and are trying to make the payment of $58.88 to reestablish the account. The site will not allow us to move forward with the payment. Please advise what or where we need to do in order to complete this transaction.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Nov 4, 2016 at 6:40 pm

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  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-zinnia · Staff · Nov 4, 2016 at 7:26 pm

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  Hello –

  Are you seeing an error message that is preventing you from completing the purchase? If so, please share those details here.

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  kinsailonthelake · Member · Nov 5, 2016 at 9:23 pm

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  The site states that I cannot go further since our site, Kinsailonthelake.com is already registered. It will not accept our payment even though the first time I tried to reinstate the account, WordPress hit my credit card with 2 $1.00 charges.

  Thanks.

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  staff-zinnia · Staff · Nov 8, 2016 at 3:05 pm

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  I know this has been terribly frustrating! Thanks for hanging in there as we work on the issue. I see that you’ve sent in an email and I’m going to reply there, and close this forum thread.