rejected credit card

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  happilyeverafterinbrooklyn · Member · Oct 23, 2016 at 5:49 pm

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  Old credit card stolen. Entered new credit card and attempted to pay for chargeback and renewal but keep getting a message that ‘domain is already registered.’ Wont accept payment of $119.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 23, 2016 at 8:45 pm

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  Did you change you credit card details?
  https://en.support.wordpress.com/change-credit-card-details/

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, renew or cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades.

  If you are not logged in under the correct username account clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login under the correct username account.

  I will also type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-doublebassd · Staff · Oct 24, 2016 at 1:13 pm

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  Hi there,

  The transaction has been declined by the bank that issued your credit card. This can happen for a variety of reasons, although we’re not able to see why. Some of the reasons are:

  * Credit Card hasn’t been activated yet

  * Closed credit card account

  * Account is over the limit

  * Account is past due

  * Automated fraud alert

  The last reason above, an automated fraud prevention block, is the most common. Usually you just need to call your bank and let them know you want to make a purchase on WordPress.com, and they can get the block removed right away.
  Can you please get in touch with the bank and then try your payment again?
  Looking forward to your reply.

  I see the attempted renewal on your account – it has the code:
  15005: Processor Decline (This transaction cannot be processed.)

  According to our payment processor, PayPal, that code means: “The transaction was declined by the issuing bank, not PayPal. The merchant should attempt another card.”
  A couple of things you may want to try:
  • Contacting the issuer of your card to see if they can offer any further information
  • Using a different card
  • Using a PayPal account
  Please let me know how it goes so we can help get this sorted out. Thanks!