Rejected payment for premium subscription

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  przypadkowymarzyciel · Member · May 29, 2023 at 6:03 pm

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  I’m trying to subscribe for Premium accounts but my payment by credit card is being constantly declined. Could pls check if the issues is on your side or bank’s?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  przypadkowymarzyciel · Member · May 29, 2023 at 6:12 pm

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  Error preparing new payment method configuration. Please contact support quoting error HYTFSI.

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  aisajib · Member · May 29, 2023 at 6:41 pm

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  Hi there!

  Sorry to hear that! Could you try this again by going to this link and completing the purchase? If you get the same error, please contact our billing support directly so that they can investigate this further and get back to you via email.

  Here’s the email address for our billing team: billingsupport@wordpress.com.

  Thanks!