Remapped domain to WP, lost email accounts, need urgent help

  • Unknown's avatar
    wpmglasgow · Member ·

    Hello,
    I’ve just mapped a WordPress blog onto a pre-existing domain. I’ve done this on other accounts before and not had a problem with the associated email accounts transferring over, but the four accounts associated with this domain name, while still showing up with my domain registrar, are no longer auto-forwarding to the users’ webmail accounts.
    I know this is my fault for not checking the DNS settings, but I was working to a deadline and hadn’t had a problem with other sites. Feeling very stupid now.
    I’d rather not remap the emails to Google Apps, as they all auto-forward to pre-existing Gmail accounts and all three users prefer running them from their everyday accounts rather than logging in and out to check them.
    We have a very big moment for WPM coming up on Thursday, and we really need the email to be back by then. My domain registrar (1and1) has told me I can reset the DNS with them, but would this mean having to repurchase the WordPress domain mapping package?
    Your help very, very much appreciated,
    Kirstin Innes
    Blog url: http://wpmglasgow.wordpress.com/

  • Unknown's avatar
    wpmglasgow · Member ·

    I’ve got MX codes from 1and1:

    Mail server 1: mx01.1and1.co.uk, 10
    Mail server 2: mx00.1and1.co.uk, 10

    The only acceptable way to reconfigure this on WP is apparently

    MX 1 1and1.co.uk10.
    but it’s not having any effect – still no email.

  • staff-blorbo · Staff ·

    Try these:

    MX 10 mx01.1and1.co.uk.
MX 10 mx00.1and1.co.uk.
  • Unknown's avatar
    wpmglasgow · Member ·

    Thank you – have done. Nothing happening as yet – should it be instant?
    A friend of mine has had a look in both sites and says that they simply aren’t compatible – that there’s no way of transferring a 1and1 email over to WordPress. Is this correct? I’ve been trying to set up a Google App to the site, but none of the verification methods are working.

  • staff-blorbo · Staff ·

    It’s possible that it may take a few hours to work.

    If it doesn’t, please try Google Apps for Domains following this guide: http://en.support.wordpress.com/domain-mapping/google-apps-email/

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