Reminder for renewal has wrong card number

  • Unknown's avatar
    alanadams44 · Member ·

    but my account has a new card number, I deleted the old one, should I worry?

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    Are you referring to the account that you are contacting us from? Because that account has no credit card information saved – the account alanadams44 has no upgrades.

    Is there another account that you were able to update your credit card information under?

    In order to change your credit card information, you can go to Store > My Upgrades in your dashboard, and there will be an “Update Credit Card link” that you can click to update your information.

    For further details on updating your credit card, please visit our support page: http://en.support.wordpress.com/change-credit-card-details/

    Let me know if I can help in any other way!

    Thanks,

  • Unknown's avatar
    alanadams44 · Member ·

    Hi

    Thats the link on the email although I dont think thats the blog, my user name is (email visible only to moderators and staff), for http://www.blog.alansadams.com/ I can’t see any link to the store on the dashboard

    Cheers

    Alan

  • staff-doublebassd · Staff ·

    Hi there,

    I was able to find blog.alansadams.com the upgrade that was purchased is not associated with the account you contacted us from. There is another username that it is under. To confirm ownership, post in this thread under the username/e-mail that purchased the upgrade. Then, I can look into refunding the subscription purchase.

    Let me know if you have any questions.

    Thanks!

  • The topic ‘Reminder for renewal has wrong card number’ is closed to new replies.