Removal of an image from an inactive site I no longer have access to

  • Unknown's avatar
    viobender5881 · Member ·

    To whom this may concern,

    On a now-deleted school email address, I was an administrator of a website that is inactive but not deleted (https://marginstcc.wordpress.com/). There is a photo on that website that I wish to remove, as it is extremely unflattering. However, as the website is now inactive, there is no webmaster/site owner I can contact — the person who originally made the website also registered with a now-deleted school email address, and there is no way for them to re-enter their account to remove it.

    Thanks in advance for the help!

  • staff-mckluskey · Staff ·

    Hi there!

    You will need to regain access to that account to be able to modify it:

    https://wordpress.com/support/account-recovery/

  • Unknown's avatar
    viobender5881 · Member ·

    Hello,

    Thank you for your reply, the problem as stated is that the email address that I was registered under for the website in question is now deleted — I have no way of recovering the login for that account as all pass-word reset notifications would go into an inbox that is deleted and completely inaccessible now.

  • fstat · Staff ·

    Hi there,

    If you aren’t able to provide an email from the email address with which the site was registered or any other proof of ownership as described in the Account Recovery guide, then we won’t be able to help you recover access to that site.

    We have a strict policy in place to protect our users from third parties who might try to use our support system to gain access to other users’ accounts.

  • Unknown's avatar
    viobender5881 · Member ·

    Hello,

    I do have some evidence of my previous ownership/administration of the page. See below for links to screenshots that I could find relating to transactions I made/proof of ownership.

    Here is the link to the screenshot of the purchase of domain registration for the website:
    https://imgur.com/a/A2wjteP

    I was also the one to create and start the Facebook site associated with the website — I managed the Facebook communications of the website. Here are the links for the screenshots of my ownership and administration rights on the site’s linked Facebook page, which features direct links towards the WordPress site:

    Proof of association between FB page and Website:
    https://imgur.com/jTkxuPs

    Proof of my creation of the website + administration rights:
    https://imgur.com/a/T1vO6dp

  • Unknown's avatar
    viobender5881 · Member ·

    Sorry for the double reply, I also have another link which shows the Facebook Page bio, proving the authenticity of the direct connection towards the WordPress website https://marginstcc.wordpress.com/ in question.

    The link is here:
    https://imgur.com/Pt5pD0P

  • staff-blorbo · Staff ·

    Please send an email to passwordhelp (at) wordpress (dot) com explaining the situation, and we’ll see if there’s anything we can do for you.

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