Remove 2FA for my account (email visible only to moderators and staff)

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  khanhyandex · Member · Nov 11, 2019 at 7:23 am

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  Dear,
  – I lost my phone with a registered WordPress.com phone number.
  – The 2FA code I saved in the note application of the lost phone.
  – Currently, I can only log in to the registered email because the email I still use.
  Please support me recovering deleted 2FA by phone.
  Thank you.

  The blog I need help with is: (visible only to logged in users)

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  khanhyandex · Member · Nov 11, 2019 at 7:26 am

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  Registered email: (email visible only to moderators and staff)
  Registered phone number: [redacted by staff]

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  staartmees · Member · Nov 11, 2019 at 7:28 am

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  If you lose your device, accidentally remove the authenticator app, or are otherwise locked out of your account, the only way to get back in to your account is by using a Backup Code, https://en.support.wordpress.com/security/two-step-authentication/#if-you-lose-your-device

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  khanhyandex · Member · Nov 11, 2019 at 7:32 am

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  The 2FA backup codes I saved in the note application of the lost phone.

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  staartmees · Member · Nov 11, 2019 at 9:49 am

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  We recommend that you print the backup codes out and keep them in a secure place like a wallet or document safe. (Don’t save them on your computer. They’d be accessible to anyone using your machine.)

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  staff-mckluskey · Staff · Nov 11, 2019 at 12:32 pm

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  Hi @khanhyandex, you mentioned you still have access to the email address used on the account, is that right?
  If this is the case, please send an email from that address to passwordhelp[at]wordpress.com and our team will get back to you. Thanks!