Remove ads with a Personal Plan

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  viajaelmundo · Member · Oct 2, 2017 at 6:50 pm

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  Hi, I paid the upgrade to a Personal Plan, because I need to remove ads. However, ads are still on the site. Should I wait a while? Thanks,

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 2, 2017 at 9:40 pm

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  Hi there,

  You may want to clear your browser cache first. https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

  If the ads still appear please post this specific info here:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/

  Then type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  kokkieh · Staff · Oct 3, 2017 at 5:49 am

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  Hi there,

  You are seeing ads because your site is enrolled in the WordAds program (and have been since 2013) where we pay you to display advertising on your site. Upgrading to a plan does not remove WordAds from your site, as those are not the ads we show on free sites but are there because you applied to have advertising display on your site.

  If you no longer want to make use of WordAds, you can disable it by clicking on My Sites ->WordAds.

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  viajaelmundo · Member · Oct 3, 2017 at 11:15 am

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  Thanks very much, guys!
  I don’t have ads anymore :)

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  kokkieh · Staff · Oct 3, 2017 at 12:22 pm

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  Happy to help :)