Remove domain mapping

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  smdtcadmin · Member · Jan 4, 2016 at 2:04 am

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  Our site at http://smdtc.wordpress.com has had the domain http://smdtc.com mapped to it, although it has never actually been used that way. We have the domain smdtc.com registered with a different provider. As we are now getting an error message page on the smdtc.wordpress.com page, we would like to remove this domain mapping. The problem is we cannot find a way to remove/cancel it (no links, buttons, etc. in the “Domain Settings” or “DNS Records” sections). Can you please help?

  The blog I need help with is: (visible only to logged in users)

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  joinjigna · Member · Jan 4, 2016 at 7:23 pm

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  I’m having similar issues and would like to remove my domain mapping as well.

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  supernovia · Staff · Jan 5, 2016 at 4:04 am

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  Hi @smdtcadmin, I was able to correct this. Cheers!

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  supernovia · Staff · Jan 5, 2016 at 4:10 am

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  @joinjigna, I can see you’ve only recently added mapping, but the domain is pointed to Godaddy.

  If you want to make your domain work here, use these steps:
  https://support.godaddy.com/help/article/12317/setting-custom-nameservers-for-domains-registered-with-us

  with these name servers:

  ns1.wordpress.com
  ns2.wordpress.com
  ns3.wordpress.com

  Once you save those changes, wait 4-6 hours for them to take effect. Or, if you’ve changed your mind and do not want domain mapping any more, you can remove and refund it here:
  http://en.support.wordpress.com/contact

  In the meantime, I’ve made your .wordpress.com address primary. If you’d like to keep the domain, please make it primary here once you’ve updated your settings:
  https://wordpress.com/domains

  And if you need more help, please get in touch here:
  http://en.support.wordpress.com/contact – we have staff available via chat during US business hours. Cheers!