Remove domain mapping

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  jessicasele · Member · Jan 28, 2017 at 2:14 am

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  Hi I need to remove the mapping to jessicasele.com from my site so that I can keep it at jessicasele.wordpress.com

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Jan 28, 2017 at 5:09 pm

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  Hey there,

  Not a problem! I have canceled your subscription for jessicasele.com and disconnected the domain from your account.

  Please let me know if you have any other questions.

  Take care,

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  statsmaster · Member · Feb 18, 2017 at 12:23 am

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  I have two domains, I would like to remove the old one or remove team members but it will not allow me to do either. Please help.

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  staff-doublebassd · Staff · Feb 18, 2017 at 2:15 am

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  Hey there,

  I see that you have deactivated the domain subscription (I only saw one under the account) and refunded the purchase to you. It will take 7-10 business days for the refund to post to your account.

  The reason you would have trouble removing administrators is if you are not an administrator yourself or if the administrator you’re trying to remove is the owner of the account. If that is the case, the owner will need to transfer ownership of the blog over to another admin, which will automatically remove them as a user of the site.
  You can find more information on user roles here:

  https://en.support.wordpress.com/user-roles/

  Let me know if you have any questions. Thanks!