Remove email from deleted account

  • Unknown's avatar
    uuf6429 · Member ·

    I ended up in a weird situation. Not sure how the mix-up happened, but in short, I have two emails, A and B. A is now used for gravatar and wordpress, and I’m trying to add back email B, which got deleted from gravatar when I removed an unused account. I can’t add email B anymore because I’m told it’s still in use (by the deleted account). I can’t recover the deleted account either.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    uuf6429 · Member ·

    Oh and additionally, if I try logging in to gravatar with email B I’m told that an email link for that account cannot be generated.

  • Unknown's avatar
    uuf6429 · Member ·

    and on a side-note, why is the only “support contact” available as a public forum???

  • staff-oikake · Staff ·

    Hi,

    The B email address must probably still be associated with the deleted WordPress.com account.

    Once a WordPress.com account is deleted, its data is kept stored for 30 days in case users would like to revert this action.

    You’ll need to wait 30 days (since the account deletion) until our system purges that account and all the data associated with it in order to reuse B email address with another WordPress.com account.

    There are different levels of support depending on your plan. Public forum is the only option available for free users. Here you have more info about this:

    WP
    Contact WordPress.com Support
    in WordPress.com Support
    5 min read
    If you need help with any aspect of WordPress.com, this guide will show you how to find support. Access to Support You can avail of different levels of support depending on your plan: PlanPublic ForumsEmailLive ChatFree✅Starter (Annual)✅✅Starter (Monthly)✅✅Explorer (Annual)✅✅✅ (Monday – Friday)Explorer (Monthly)✅✅Creator & Entrepreneur (Annual)✅✅✅ (Monday – Sunday)Creator & Entrepreneur

    By upgrading your plan, you can get email and live chat support. Here you have a detailed chart with our plans and pricing: https://wordpress.com/pricing/

    Hope this helps. If you need further assistance with this, don’t hesitate to let us know!

  • Unknown's avatar
    uuf6429 · Member ·

    Hi and thanks for the reply!!

    A couple of suggestions:

    • the support/plan makes total sense, may I suggest making that more prominent in the dashboard? (Dashboard -> Help Center (top right) -> Still Need Help button)
    • would be nice to have a “delete account immediately” (or at least in next 3 days or so) option
  • staff-doublebassd · Staff ·

    Hi there!

    I would be happy to pass along this feedback internally. Please let us know if you have any other questions. Thank you!

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