Remove links on template and 'direct email support'

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  awayconsulting · Member · Jan 8, 2016 at 11:35 pm

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  Hi,

  I’m using the premium bundle and chose to use the motif theme. Does anyone know how to remove the links build in the template (bottom) such as ‘blog at wordpress.com’ and ‘the motif theme’. It makes the website less professional with these links on.

  Also, how do I access the ‘direct email support’ provided by wordpress?

  Many thanks,
  Amy

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  timethief · Member · Jan 8, 2016 at 11:44 pm

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  Sorry but the footer credit links cannot be removed from any sites, even VIP hosted sites, here at wordpress.COM. Removal of the top Admin bar and/or footer credit links is a Terms of Service violation that results in blog suspension and there is no upgrade that changes that.

  Terms of Service:

  11. Attribution. Automattic reserves the right to display attribution links such as ‘Blog at WordPress.com,’ theme author, and font attribution in your blog footer or toolbar. Footer credits and the WordPress.com toolbar may not be altered or removed regardless of upgrades purchased. http://en.wordpress.com/tos/

  May I remove the Admin Bar, credit links such as ‘Blog at WordPress.com’, theme, font, or toolbar links?
  All WordPress.com bloggers are required to maintain the Admin Bar (the dark bar that appears at the top of WordPress.com sites when logged in) as well as credit links, even our VIP bloggers. Please do not hide or alter text or links for the footer credits or the toolbar. Modifying the style of the footer text (i.e. colors and font size) is fine as long as it’s still readable. http://en.support.wordpress.com/custom-design/#frequently-asked-questions

  Though removing footer credit links, which leads to the untrue assumption that you designed the theme, and that you are hosting your site yourself is not allowed under the Terms of Service, it’s possible to add your own text to the footer area using CSS, if you have purchased the Business bundle http://store.wordpress.com/plans/business/ or Premium bundle http://store.wordpress.com/plans/premium/ of upgrades as they contain the Custom Design upgrade. Then you can include styling credit if you have done any unique styling and/or you can include a copyright notice.
  http://en.support.wordpress.com/custom-design/#frequently-asked-questions
  http://en.support.wordpress.com/custom-design/
  http://wordpress.com/tos/

  Note that as you have the required upgrade you can use this link https://en.forums.wordpress.com/forum/css-customization#postform so you can create a thread that will appear in the CSS Forum where you will get the help you need with CSS editing.

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  timethief · Member · Jan 8, 2016 at 11:46 pm

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  re: direct email support

  Here for all the support options when you have technical support issues https://en.support.wordpress.com/help-support-options/

  If you have a paid upgrade, please use the “Contact Support” form, http://support.wordpress.com/contact/ where you will receive a choice of having staff answer your question publicly or privately.

  Also note, that you can email Staff at:
  support@wordpress.com
  or
  help@wordpress.com

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  awayconsulting · Member · Jan 9, 2016 at 12:09 am

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  Thanks timethief!

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  timethief · Member · Jan 9, 2016 at 12:10 am

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  You are welcome. :)