Remove phone number

• 

  vanfoodsnob · Member · Jul 7, 2017 at 4:47 am

  • Copy link
  • Add topic to favorites

  My account has 2FA enabled. I tried logging in and choosing the ‘send me a text message’ option. To my surprise, it sent a text message to my phone despite the fact that I can’t remember ever entering my phone number in a WordPress setting.

  I signed in, went to Account Settings > Security > 2FA and it said there was no recovery phone set. How can I remove the phone number?

  The blog I need help with is: (visible only to logged in users)

• 

  vanfoodsnob · Member · Jul 7, 2017 at 4:49 am

  • Copy link

  Account Settings > Security > Account Recovery > Recovery SMS Number*

• 

  staff-galakate · Staff · Jul 7, 2017 at 4:58 am

  • Copy link

  Hi vanfoodsnob,

  While enabling and configuring Two-Step Authentication, it is mandatory to add a phone number. So there is a good chance you might have added your phone number at some point.

  In order to remove you phone number, please disable Two-Step Authentication.

  Here is a support guide that can help you with the process of disabling Two-Step Authentication: https://en.support.wordpress.com/security/two-step-authentication/.

  Hope this helps :)

  Best,
  Khyati