Remove Puchase Cancel

  • Unknown's avatar
    asdfzvxz · Member ·

    We accidentally removed our purchase.
    We have purchased a annual premium plan on July and wish to use it until the annual plan expires, so can you cancel our purchase removal so that we can continue to use your plan?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    asdfzvxz · Member ·

    We have removed(deleted) our plan and domain today.
    We wish to use the annual plan, and would appreciate it if it can be restored.

    But for the domain, we wish to transfer it to another provider.
    There are two questions regarding this matter.
    1. Is there a grace period and how long it will last before we can purchase it again with another provider?
    2. If the grace period takes too long, we are also connecting it to a another provider after restoring the domain. How long will it to restore?

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    I restored the WordPress.com Premium plan for you.

    We can restore the domain as well if you confirm. To answer your questions about the domains:

    Is there a grace period and how long it will last before we can purchase it again with another provider?

    Because the domain was canceled over 96 hours after its registration, it will not be available for registration elsewhere anytime soon. Instead, it’ll remain parked and go through the expiration process after its expiry date. After that, it may become available for registration elsewhere.

    So if you plan to use the domain, it’s best to restore it with us.

    If the grace period takes too long, we are also connecting it to a another provider after restoring the domain. How long will it to restore?

    We can restore the domain for you right away. After it’s restored, you can point it to another host using custom name servers.

    Please let us know if you’d like us to restore the domain.

    I’d also love to understand what led you to cancel the subscriptions in the first place. We’d love to have you host your website with us, and we’ll be happy to help you with anything you need. Would you like to tell us a bit about your website? What are some of the features you need? Are you building it from scratch, or do you have an existing website somewhere that you’re migrating?

    Feel free to let us know if you have more questions.

  • Unknown's avatar
    asdfzvxz · Member ·

    Thank you for the reply. We would like to restore our domain ASAP.

    As mentioned above, we are currently thinking about connecting our domain to another provider, but are also open to hosting it on WordPress.
    I would like to ask some questions before we decide, and was wondering if we can inquire through private chat.

  • supernovia · Staff ·

    Hi @asdfzvxz, I’ve restored your domain for you, and since your plan is restored, you can also reach out through private chat here:

    https://wordpress.com/help/

    If you’re having any trouble there please let us know!

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