removing restrictions for Themes and plug ins

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  christinaeck1979 · Member · Jun 23, 2017 at 11:21 pm

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  I have a wordpress website and have purchased a new theme for it and am not able to apply it because of some sort of restrictions. I have a theme currently installed by the person that set my website up, but would like to change it.
  How do I remove the restrictions?

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  hacchism · Staff · Jun 24, 2017 at 2:40 pm

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  Hi there,

  Are you referring to chrissysdesignshop.wordpress.com as the site you need help with? If so, you need to have the Business plan upgrade to install third-party plugins and themes. Users with any other plans cannot install them.

  If you need the capability to use tons of third-party plugins and themes, having a self-hosted site with WordPress.org is another choice for you. Please refer here if you are not familiar with WordPress.org.

  I hope this info helps you. Thanks :)

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  christinaeck1979 · Member · Jun 24, 2017 at 4:48 pm

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  Hi,
  No I am not referring to the that site. I have an actual website, a self hosted site, http://www.chrissysdesignshop.com or http://www.gritzandgrace.com, both domains point to the same site. that is what I am trying to apply a new theme to and plugins and it is locked so I can not get change those.
  I have not been able to reach the people that set it up for me.

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  hacchism · Staff · Jun 25, 2017 at 1:13 am

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  Hi @christinaeck1979,

  Thanks for your clarification. chrissysdesignshop.com is a self-hosted site with WordPress.org software. Since it’s not hosted by WordPress.com, we are very sorry that we can’t assist you here. Please kindly get support in the support forum of WordPress.org. I hope it will be resolved ASAP.

  Thank you!