Renew

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  schresta · Member · Sep 24, 2023 at 2:17 pm

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  I just renewed my subscription, but the layout of site is not like before.

  It seems a newaccount has bee created.

  How can this be corrected.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  aisajib · Member · Sep 25, 2023 at 8:42 am

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  Hi there!

  I see that you’ve since canceled the subscription, and a refund was issued to you. May I ask for the site address that you’re trying to renew? I don’t see any other sites on this account, so you’ll want to log into the correct WordPress.com account to renew the site.

  If you’re unable to locate the correct account, please fill out the account recovery form. Our team will get back to you via email to help you with logging in.

  Thanks!