Renew a domain that was previously set to autorenew to someone else's credit card.

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  mcnylt3472 · Member · Jan 4, 2016 at 8:36 pm

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  The person who previously managed our domain is leaving the company. I am trying to set up auto renew with my own card, but it keeps redirecting me to my billing history, which only includes an option to edit billing info for another domain I’ve previously paid for in the past.

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  auxclass · Member · Jan 4, 2016 at 8:44 pm

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  the upgrades will need to be transferred to your account by the old account holder

  this should help: http://en.support.wordpress.com/my-upgrades/#transferring-upgrades

  I have also flagged this for the staff to help –

  also the upgrade owner can login to this thread and ask for the upgrades to be transferred – please use small clear words exactly what account from – to and the upgrades to be transferred

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  supernovia · Staff · Jan 5, 2016 at 4:31 am

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  Hi @mcnylt3472, @auxclass is correct. Can you confirm which domain you’re trying to renew?

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  mcnylt3472 · Member · Jan 5, 2016 at 2:16 pm

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  mcnyblog.org – I’ve been to the link @auxclass provided, but there was no specific information on transferring an upgrade, and we do not see that option when we follow the steps for executing other upgrade actions.

  We also received an email asking us to verify the change of contact from the previous contact to me, but the link provided to confirm the change takes me to a 404 error.

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  supernovia · Staff · Jan 5, 2016 at 9:21 pm

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  @mcnylt3472 , actually this article may help:
  https://en.support.wordpress.com/transferring-a-site-to-another-wordpress-com-account/

  But I’m also going to go ahead and reach out to you via email. Cheers!