renew account

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  wenlynn64 · Member · Aug 8, 2021 at 2:29 am

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  I need to renew our account as it has expired.

  Site: http://attleboromethodist.org.
  WP.com: Yes
  Correct account: Yes

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  aisajib · Member · Aug 8, 2021 at 5:26 am

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  Hi there!

  I see that your domain is under a different WordPress.com account than the one you are logged into (wenlynn64). Please log out of this account and log in to the correct account. Then go to https://wordpress.com/me/purchases → click on the domain → click Renew now to proceed to payment.

  If you’re not sure about the correct account, you can click My Site → Users to see a list of other users on your site. You can log in to the other admin account to renew the subscription.

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  cumcattleboromaorg · Member · Aug 8, 2021 at 12:32 pm

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  Hi,
  thank you for your response…
  I logged into the other account, but now it won’t process the payment as I am not using the correct phone number..?
  I tried all the phone numbers I can think of and none of them are working.
  :/

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  deancroyal · Staff · Aug 8, 2021 at 3:00 pm

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  Which form of payment are you trying to use? (only share the name)

  Do you have another payment method you can use to renew?

  You can add and manage payment methods following this guide: https://wordpress.com/support/payment/