"Renew" button missing

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  mdobewall · Member · Mar 31, 2013 at 10:35 am

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  My domain registration has expired and I can’t see the “Renew” button.

  The blog I need help with is: (visible only to logged in users)

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  auxclass · Member · Mar 31, 2013 at 3:33 pm

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  You need to be logged in as the exact account / user that owns the upgrade

  What do you see at

  Dashboard >> store >> My Upgrades >> What is the expiration date?

  Dashboard >> Store >> Billing History >> What you have paid for

  Did you have Auto Renew enabled?

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  kardotim · Member · Apr 1, 2013 at 8:58 am

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  You’ll need to log into the domain owner’s account, which is: internationalstorytelling

  If you don’t have access to your account or forgot the password, you can request a new password over here.

  Please follow the instructions carefully. You’ll receive two separate emails during the reset process, so make sure you read them both. If you don’t receive the emails right away, check your spam folders as well. The confirmation emails can get caught in them sometimes :)

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  mdobewall · Member · Apr 1, 2013 at 11:32 am

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  Thank you! That looks better.

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  kardotim · Member · Apr 1, 2013 at 11:38 am

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  You’re welcome.