Renew domain trouble-and-trix.com

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  amandahope1 · Member · Oct 23, 2012 at 12:16 am

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  The domain trouble-and-trix.com expired 19 days ago and I’d like to renew it.
  It would be really helpful if wordpress can provide a renew function for expired domains instead of having the users log requests via the support page every time a domain expires.

  If you could send the renewal details to jan dot montano at spinifexcommunications dot com dot au, that would be awesome.

  Cheers.
  Blog url: http://troubleandtrix.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

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  amandahope1 · Member · Oct 31, 2012 at 4:50 am

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  Just want to follow up this one. Or please let me know how to contact word press support. The support page redirects me to creating a forum entry so I don’t know where else to go.

  There’s no support email available, or if there’s any, it’s hard to find.

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  auxclass · Member · Oct 31, 2012 at 5:08 am

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  You need to be logged in as the account that owns the upgrade to renew it – if a domain name registration goes beyond a few days you need staff help to renew the name – I have flagged this for staff attention to help you

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  amandahope1 · Member · Oct 31, 2012 at 5:17 am

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  Thanks auxclass. Yes I’m loggedin as the account that initiated that domain.

  Hopefully a staff will get back to me as soon as possible. I know this is the only way to get a renewal.

  Thanks again.

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  staff-blorbo · Staff · Oct 31, 2012 at 5:46 pm

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  There are no domains under your account.

  I’ll need to see the request from the user who purchased the domain before proceeding.

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  amandahope1 · Member · Oct 31, 2012 at 9:08 pm

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  I’m not sure what you’re asking for but this is what I have on my dashboard.

  I’m representing our client Masterpet and I was only given this wordpress account to fix the problem.

  I was assuming this account requested the trouble-and-trix.com domain. If it didn’t, I don’t know who did.

  Please let me know what I need to do to fix the problem.

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  staff-blorbo · Staff · Oct 31, 2012 at 9:53 pm

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  I can’t release the username of the individual who owns the domain here, but I can tell you that it is owned by the only other user on the blog.

  I’ll need that user to reply here, and then we’ll work with that user to recover the domain.

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  spinifexcommunications · Member · Oct 31, 2012 at 10:50 pm

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  I’m back! Now with the other admin on the blog. Hopefully this is the user you’re referring to.

  Can we initiate renewal of trouble-and-trix.com now please?

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  staff-blorbo · Staff · Oct 31, 2012 at 11:07 pm

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  I have sent an email to the address on your account with further instructions.

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  amandahope1 · Member · Oct 31, 2012 at 11:37 pm

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  Received an email. I’m just waiting for the invoice. Thanks.

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  staff-blorbo · Staff · Oct 31, 2012 at 11:38 pm

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  The invoice was send to the email address on the owner of the domain, spinifexcommunications.

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  amandahope1 · Member · Oct 31, 2012 at 11:49 pm

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  Received it 8 minutes ago. It’s all good in the hood.

  Thank you very much macmanx ^_^

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  staff-blorbo · Staff · Oct 31, 2012 at 11:50 pm

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  Thanks, please reply to the email when you’re done so I can restore the domain to your account.

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  amandahope1 · Member · Nov 1, 2012 at 12:02 am

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  Done.

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  staff-blorbo · Staff · Nov 1, 2012 at 12:04 am

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  Thanks, it’s all back in place now.