renew domain upgrade

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  pocacito · Member · Jan 18, 2017 at 5:02 am

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  Hello,
  I received an email, that the blog of the domain ‘ourenergysolutions.org’ is no longer available.
  When I click on renewal I only get options for 39.00/ 99.00 or 299.00 but not the 13 as mentioned in the email.
  I would like to renew it, can you please tell me how?
  Best,
  Karolin

  The blog I need help with is: (visible only to logged in users)

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  jenlynnemc · Staff · Jan 18, 2017 at 4:26 pm

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  Hi There,
  It sounds as though your domain mapping has expired. You should be able to renew it by going to:
  https://wordpress.com/me/purchases
  Hope this helps!
  Thanks

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  kokkieh · Staff · Jan 19, 2017 at 2:50 pm

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  Hi there,

  Your account does not own the mapping upgrade for the domain, ourenergysolutions.org. Your account is not even a user on the site that is mapped to that domain.

  You need to be logged in as the account that owns the domain mapping upgrade in order to renew it.