Renew Expired Domain
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Our web guy ghosted and stole from us. All of our domains expired. We need to get all of them back ASAP. We are losing money by the minute. Please help us.
The blog I need help with is: (visible only to logged in users)
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I also need help with this. The guy who set this all up for us ghosted and let all of our domains expire. I have sent several messages and can’t get a response. Botanicanc.com is our current domain as well as botanicagardenandhome.com and botanicaclt.com.
Please Help!!
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Who do I need to talk to? How do I get my domains back? Most importantly why can’t I even see them in my dashboard to renew them? It stands to reason that if I ever purchased a domain I would be able to renew it within a certain timeframe. This domain expired less than a week before the first time I reached out to support.
I still haven’t heard anything back. Please help!!! -
Hey @botanicada, thanks for your patience here. You’ll want to act quickly on this since the domain is expired. Are you able to log out and log back in with the account associated with your domain? It should be the one that gets renewal reminders and whatnot.
If you need to, you can recover access using a transaction ID as outlined here:
At some point, you may run into a situation in which you’ve lost access to your account. We want to ensure that you take the necessary steps to avoid getting locked out and set up your WordPress.com account to be recoverable. Password Reset Process It’s crucial to remember your password and to keep it secure, but there might come a time when you forget your password. If you need to reset aPlease be mindful of any messages the form sends back (you may need to click a button again) then update us here when you’ve done that.
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The account does not need to be recovered. I just need to renew the domain. I am able to log in to the wordpress.com admin but there are no domains in the domains area.
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Hi there,
Those domains are not associated with the WordPress.com account you’re currently logged into. They are registered under a different account, which explains why you’re not seeing them in the domains area.
To move forward, you’ll need to recover access to the account that actually owns those domains. Once you’ve done that, we’ll be able to assist you in renewing and restoring them.
To recover the account, please follow the instructions that @supernovia shared in their reply. These guidelines will help you through the process of account recovery so that you can regain control of your domains.
If you encounter any issues along the way, don’t hesitate to reach out. We’re here to help.
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