Renew Expired domain

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  shanesap · Member · Dec 12, 2018 at 1:23 am

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  Seek manual activation of domain as expired and is not in purchases list.

  The blog I need help with is: (visible only to logged in users)

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  yamphoenix · Staff · Dec 12, 2018 at 11:25 am

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  Hi there!

  What is the domain name which you want to renew?

  Please note that if the domain has crossed the grace period and enter redemption, then there is an $80 redemption fee required in addition to the regular renewal cost.

  Domain Expiration

  I have added modlook tag into the sidebar tags on this thread for Staff help.

  How do I get a Moderator/Staff reply to my question?
  https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

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  shanesap · Member · Dec 12, 2018 at 11:49 am

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  saptureinternational.com
  we cant renew it, and we dont care about paying the $80 we just need it renewed.
  It was linked to our account before

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  staff-zinnia · Staff · Dec 12, 2018 at 4:12 pm

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  Hi –

  Are you inquiring about saptureinternational.com ?

  This domain is in redemption. We can still try and recover it though. In order to do that, we need the help of our domain partner. They are going to charge an $80 fee for this service. That is in addition to your annual domain renewal with WordPress.com for $26, the total cost for renewing is going to be $106.

  Let me know if you’ll agree to that payment and we can get the process started. We will reach out to our domain partner about saptureinternational.com and simultaneously send you a payment form via email. The entire process normally only takes 2-3 days.

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  shanesap · Member · Dec 13, 2018 at 2:08 am

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  Yes please do this and we will pay once confirmed we can renew domain

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  kokkieh · Staff · Dec 13, 2018 at 6:17 am

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  Hi there,

  It looks like your replies were caught in our spam queue.

  I’ve sent you a payment link via email. Once we receive your payment I can email our registrar to request that they restore your domain.

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  kokkieh · Staff · Dec 13, 2018 at 9:27 am

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  We’ve received your payment, thank you.

  I’ve emailed our domain provider to restore your domain. We’ll let you know as soon as they reply.

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  shanesap · Member · Dec 14, 2018 at 10:07 pm

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  Hello this has still not returned to us. For the amount they are charging we would expect this to be done by now

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  gemmacevans · Member · Dec 17, 2018 at 10:49 am

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  Hi shanesap,

  I see one of our Happiness Engineers contacted you by email on Friday and confirmed saptureinternational.com had been restored to your account:

  https://wordpress.com/domains/manage/

  Did you receive it? If not, please your spam folder in case the email went there.