renew extra storage space

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  a1bien · Member · Mar 2, 2017 at 9:37 pm

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  I want to renew my extra 10GB storage for just one year – not auto renew. Having a really hard time figuring out how to do that. Can you help?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 2, 2017 at 9:45 pm

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  All upgrades are for a single year only when they are due for renewal. The only exceptions are guided transfers and premium themes.
  
  Has the current upgrade expired?

  If your answer is yes then I’m sorry but but there are no new stand alone upgrades for additional space. See here https://en.support.wordpress.com/space-upgrade/

  You can view all wordpress.com plan features here https://wordpress.com/pricing/ Add a plan for each of your sites here: http://store.wordpress.com/plans/.

  The Personal plan includes another 3GB of storage (total 6GB).
  WordPress.com Premium https://store.wordpress.com/plans/premium/ includes another 10 GB of extra storage, for a total of 13 GB.
  WordPress.com Business https://store.wordpress.com/plans/business/ includes unlimited storage space.

  If your answer is no my current space upgrade has not expired, type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  timethief · Member · Mar 2, 2017 at 9:47 pm

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  re: auto renew

  All upgrades are setup to be automatically renewed by default. You can read about that here https://en.support.wordpress.com/manage-purchases/#auto-renew

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  kokkieh · Staff · Mar 3, 2017 at 1:38 pm

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  Hi there,

  Autorenew is activated automatically when you pay, but you can disable it once the upgrade is past the refund period, or you can ask us to disable it.

  However, it appears you’ve now actually cancelled the upgrade and have received a refund. If you still want that upgrade I can still revert the cancellation at this point, but should you cancel or let it expire again I won’t be able to add it back a second time and you’ll need to upgrade to Premium instead.

  Let me know if I should try and reverse this cancellation.