Renew my business plan subscription

  • Unknown's avatar
    bronselaerd · Member ·

    Please let me know where I am in the payment process. I paid two years ago for my site (business plan for 2 years), but I no longer have access to functions such as Extensions. Is this due to non-payment? I was not informed about the renewal. I work in French.

    I have changed my credit card in the meantime.

    Yours sincerely

    Didier Bronselaer

    The blog I need help with is: (visible only to logged in users)

  • staff-mckluskey · Staff ·

    Hi Didier,

    From what I can see, the subscription for the site centredereussitescolaire.be was purchased from a different account than the one you’re contacting us from and that would be why you haven’t seen an email from us – it was sent to a different email address.
    You are correct though that the Business plan and domain mapping expired back in September.

    I can see that you have already purchased the plan again so the only thing left now would be mapping the domain: https://wordpress.com/support/domains/map-existing-domain/.

    The domain is still pointing to our servers so there is no need to update the nameservers.

    If you need more help, please reach out directly via https://wordpress.com/help/contact. We do offer support in French via email :).

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