renew my domain ( in redemption period now……)

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  mellownom · Member · Apr 8, 2017 at 2:08 pm

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  My domain name expired on feb 19th this year. Now it’s in redemption period. Please someone contact me how to get it back.
  Thank you very much.
  The domain name is smogbylixbae.com

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  otpidusprime · Member · Apr 8, 2017 at 2:26 pm

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  Hi there,
  If your domain is in redemption period, you can still renew it, the only thing is you will need to pay an extra $80.00 redemption fee required in addition to the normal renewal cost.

  NOTE: During the redemption phase, domains can be included in expired-domain auctions, where another party can bid on your domain name. If the domain is claimed by someone else in an auction, you will not be able to renew.

  Read more about renewing domain during redemption period here:
  https://en.support.wordpress.com/domains/domain-expiration/#redemption-period

  I am tagging this question with the modlook tag so that it gets the staff attention. If you wish to reach the moderator staff directly for your future questions, just add the modlook tag in the Tags section.

  Read about the modlook tag here: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Thanks!

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  gemmacevans · Member · Apr 9, 2017 at 10:05 am

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  Hello,

  smogbylixbae.com expired on 2017-02-19 and is currently in the redemption period:

  Domain Expiration

  The good news is that you can still try to recover your domain as it has not yet been deleted, purchased by someone else at auction or sold on back-order. An $80 redemption fee will be added to the regular domain renewal cost of $18.

  If you agree to these costs I can generate a payment request for the amount. Once that has been paid, we can start the process of trying to get your domain back. Should the recovery fail after you’ve paid the redemption fee, that fee is refunded in full.

  If you do not want to pay the fee, you can wait until the domain is released but you may not be able to get it back if it is purchased at auction during this time.

  Please let me know what you would like to do.

  Thanks!

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  mellownom · Member · Apr 9, 2017 at 12:52 pm

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  Hi Gemma,
  I would like to pay for the fee and get it back as soon as possible.
  Please let me know how i should go about it.
  Thank you very much.
  Lix

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  mellownom · Member · Apr 9, 2017 at 12:55 pm

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  And thank you ‘otpidusprime’ ! Really appreciate your help.

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  gemmacevans · Member · Apr 10, 2017 at 11:18 am

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  Hi Lix,

  Thanks for confirming. I’ve sent a payment request to the email address on your account. Please let me know if you don’t receive it.

  Thanks!

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  otpidusprime · Member · Apr 10, 2017 at 11:22 am

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  @mellownom,
  Glad i could help :)

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  mellownom · Member · Apr 11, 2017 at 4:54 am

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  Hi Gemma,
  I checked multiple times but i haven’t received any payment requests. just double checking, is this the email you sent it to? (email visible only to moderators and staff)
  Thanks.

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  mellownom · Member · Apr 11, 2017 at 4:55 am

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  [redacted]

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  gemmacevans · Member · Apr 11, 2017 at 10:03 am

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  Hi Lix,

  That email address is different to the one listed on your account — you can see which address it was sent to on your Account Settings page:

  https://wordpress.com/me/account

  I can only send the payment request to that address. If you can’t find it there, let me know and I can resend it.

  Thanks!

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  mellownom · Member · Apr 11, 2017 at 1:12 pm

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  ah no wonder… i forgot i registered it with that email.
  Will sort out the payment soon.
  Thanks for all the help Gemma.
  :)

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  gemmacevans · Member · Apr 11, 2017 at 2:07 pm

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  Great, I’ll keep an eye out for your payment :)

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  mellownom · Member · Apr 13, 2017 at 1:55 pm

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  Hi Gemma,
  just made the payment. Please let me know if you received it or not.
  Thank you.

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  gemmacevans · Member · Apr 13, 2017 at 2:22 pm

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  Hi Lix,

  We’ve received your payment and started the recovery process — we usually hear back in 1-2 days although this may be a little longer with the weekend approaching.

  I’ll let you know when I have an update.

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  mellownom · Member · Apr 13, 2017 at 2:41 pm

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  I understand. Thank you very much Gemma.
  Have a great weekend and looking forward to hearing from you soon. :)

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  gemmacevans · Member · Apr 13, 2017 at 5:56 pm

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  Hi Lix,

  Good news! Your domain has been restored and is active on your account :)

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  mellownom · Member · Apr 14, 2017 at 2:18 am

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  Great!
  Thank you very much!
  :)

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  gemmacevans · Member · Apr 15, 2017 at 2:07 pm

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  My pleasure!