renew my domain name

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  rossink · Member · Nov 21, 2016 at 7:08 pm

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  I have received an email saying my domain name will expire in 60 days. When I click on the link I get a screen that says I don’t have a wordpress site. But it is the domain name for my wordpress site that I am trying to renew. Any suggestions?

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  staff-doublebassd · Staff · Nov 21, 2016 at 10:47 pm

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  Hi there,

  I would be happy to assist you in renewing your subscription. However, the upgrade that was purchased is not associated with the account you contacted us from. Until recently, you were able to renew an upgrade that was under your account, but now only the owner of the upgrade can. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into renewing the subscription upgrade. However, you should be able to renew the domain if logged into the account that owns the upgrade.

  Let me know if you have any questions.

  Thanks!