Renew only a portion of a bundle (timely response needed)

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  jennr2014 · Member · Apr 21, 2015 at 4:52 pm

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  The bundle on my blog is set to expire 5/8/15. I do not want to renew the bundle ($99), just the domain name and privacy ($26). The options for renewal do not include removing pieces of the bundle but only renewing the bundle. I could not find anything on this subject in Support or Forums.

  How do I proceed to renew only the DN and privacy components of the bundle?

  Thank you for your timely response.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 21, 2015 at 4:53 pm

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  I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  jennr2014 · Member · Apr 21, 2015 at 5:51 pm

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  Thank you. I’m subscribed. Thanks.

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  timethief · Member · Apr 21, 2015 at 5:53 pm

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  You’re welcome. What’s required is your patience as Staff work through all forum threads tagged for their attention and through all email support tickets in chronological order based on datestamps and timestamps – first posted first served, as would be expected.

  How long it takes to clear the threads and support tickets depends on how many Happiness Engineers are working on them at any given point in time. It also depends on how complex the issues in each thread and ticket are are.

  Please don’t bump your thread here by posting into it again because it’s not in your best interest to post to it after it has been tagged for Staff help. Doing that moves the timestamps forward and it takes longer to get a response.

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  pmciano · Member · Apr 22, 2015 at 6:00 pm

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  @jennr2014

  I’ve removed your WordPress.com Premium Plan:

  https://jennspeacornpopnuts.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

  If you have additional questions, please let us know.

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  jennr2014 · Member · Apr 24, 2015 at 3:51 am

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  Thank you. I see now that my domain name renews October 12, 2015. I must have purchased the DN at a different time than the bundle contents (?). Do you mind verifying the renewal date for me (it was previously 5/8/15)?

  Thank you.

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  pmciano · Member · Apr 24, 2015 at 7:01 pm

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  @jennr2014

  Your domain is valid through 2015-11-11:

  https://jennspeacornpopnuts.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

  Since it’s enrolled in auto renew, it will renew one month prior to expiration.

  Let us know if you have any more questions.

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  jennr2014 · Member · Apr 26, 2015 at 9:25 pm

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  Thank you.

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  pmciano · Member · Apr 28, 2015 at 3:20 pm

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  @jennr2014

  You’re welcome!

  If you have any other questions regarding WordPress.com, please let us know :-)