renew plan

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  mhogg87 · Member · Jan 1, 2021 at 5:50 am

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  we are trying to renew our site to a premium site having problems, this maybe because it was previously a ecommerce site. not sure how to change.

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  justjennifer · Member · Jan 1, 2021 at 6:02 am

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  Hi there, if you are downgrading from the ecommerce plan, you’ll need assistance from Support.

  I’ve flagged this thread for Staff assistance, thanks for your patience while they get back to you due to the holidays.

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  supernovia · Staff · Jan 2, 2021 at 11:18 pm

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  Thanks, @justjennifer. @mhogg87, the upgrades are owned by another user, correct? Are you able to log in as them, or have them log in and reach out directly?

  https://wordpress.com/help/contact