renew site

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  davisl · Member · Feb 23, 2017 at 8:25 pm

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  I got an email for my wife’s site stating, ‘We attempted to renew your WordPress.com Premium plan… I click on the update payment link and it does not take me to her site info.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 23, 2017 at 8:33 pm

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  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, renew or cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades.

  If you are not logged in under the correct username account clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login under the correct username account.

  1. What is the domain URL?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  timethief · Member · Feb 23, 2017 at 8:34 pm

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  Oops! I am sorry about the unintentional duplication above.

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  staff-doublebassd · Staff · Feb 23, 2017 at 9:49 pm

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  Hi there,

  Are you logged into your wife’s account and not your own? That is the only way to access her site information.

  Let me know. Thanks!