RENEW SITE

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  stbadmin2 · Member · Jul 8, 2013 at 8:53 pm

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  I WANT TO RENEW MY SITE, BUT I CANT SEE THE “RENEW” BOTTOM

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 8, 2013 at 8:55 pm

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  Your domain expired 11 days ago. For more information on what your options are, please see this document.
  http://en.support.wordpress.com/domains/domain-expiration/ I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  kathrynwp · Staff · Jul 9, 2013 at 6:24 pm

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  Hi there, a domain needs to be renewed by the user who registered it, so could you please ask the user who bought stbdeacero.com to log into your dashboard. They should see the Renew Now button under Store > My Upgrades.

  Just let me know if you need further help.

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  stbadmin2 · Member · Jul 9, 2013 at 6:32 pm

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  Yes, thats the thing, I am the user who registered it, I am logged in my dashboard, and I already look inside MY upgrades, but there´s not the “RENEW NOW” button on it.

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  kathrynwp · Staff · Jul 9, 2013 at 6:41 pm

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  The upgrade was made by the user stbdeacero so you’ll need to log out of the stbadmin2 account and log back in on the stbdeacero account instead. If you’ve lost the password for that acccount, enter the username on password-reset page and then check the email account connected to that user:

  https://en.wordpress.com/wp-login.php?action=lostpassword