Renew site

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  7py4i24wit · Member · Sep 25, 2023 at 8:04 am

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  I’d like to renew my site but when I login it says there are no sites active. Could you please direct me as how I can renew my site thank you

  Self-declared URL: Jane Hanckel.com
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  varshasc · Member · Sep 25, 2023 at 8:19 am

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  Hi there,

  It appears you are logged into a different account than the one that owns the site, https://janehanckel.com/.

  If you don’t remember the login details for the correct account, please follow the account recovery process explained at:

  https://wordpress.com/support/account-recovery/#account-recovery-form

  Since you are on the paid plan, you can retrieve your transaction ID (one of the requirements for account recovery) from credit card statement or PayPal as explained in the below guide:

  https://wordpress.com/support/billing-history/#on-your-credit-card-statement

  Once you have retrieved your transaction ID, you can fill the below account recovery form to gain access to your site:

  https://wordpress.com/wp-login.php?action=recovery

  Thanks