renew website error message

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  laurenhauck · Member · Aug 25, 2015 at 9:42 pm

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  1) I did not receive notices about renewing the website. I am sure there is an issue with me not being listed properly as the primary owner. How can I fix this?

  2) I want to renew and I have clicked on the renew button and entered my credit card details and get the following message: This blog is not subscribed to some of these products. Did you mean to purchase them?

  Thanks so much for your help.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Aug 25, 2015 at 9:49 pm

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  I am sure there is an issue with me not being listed properly as the primary owner. How can I fix this?

  Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard.

  Clicking this link should display all blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden

  If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
  follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

  If the log-in information is lost visit https://en.wordpress.com/wp-login.php?action=lostpassword

  If you are not successful, then please complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff so they can contact you by email ie. not on these public support forums which are available to everyone with internet access.

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  auxclass · Member · Aug 25, 2015 at 9:50 pm

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  That message is indicative of you not being logged in as the account that owns the upgrade.

  Is there another account you might have used to buy the upgrade

  Currently to renew an upgrade you must be the account that owns the upgrade

  I have also flagged this for staff attention in case you need more help

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  timethief · Member · Aug 25, 2015 at 9:53 pm

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  I also did some more searching. Does this help you? The URL was purchased from GodaddyWHOIS

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  auxclass · Member · Aug 25, 2015 at 9:57 pm

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  To keep your site running you need two things

  1) domain renewal with the registrar (not WordPress.COM) – see the link above from @TT

  2) Domain Mapping – from WordPress.COM

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  rachelmcr · Member · Aug 26, 2015 at 1:45 pm

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  Hi there,

  As auxclass and timethief mentioned, only the owner of a site’s upgrades (like the domain mapping upgrade for collegehillcc.org) will receive notifications when an upgrade is up for renewal. That upgrade owner can log in and renew it from their My Upgrades page.

  Please let me know if you have any questions about that. :)