Renew website URL
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Hi! I am trying to renew my website url and it isn’t appearing on my purchases section of my site. Can you help me with this?
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What is the domain URL?
re: renewing upgrades
Provide you are referring to a site hosted by WordPress.COM you have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, renew or cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Managing Domains https://en.support.wordpress.com/manage-purchases/#managing-domains
If you are not logged in under the correct username account clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login under the correct username account.
If you do not have the required access you need to contact the person who registered the account and site under it and have them transfer the sites to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
The owner of the site can transfer the site (and/or upgrades) to another account by adding another username account as an Admin. https://en.support.wordpress.com/user-roles/#administrator
Change Credit Card Details
https://en.support.wordpress.com/change-credit-card-details/ -
@maryslamb, if you can provide us with the address of the site, we can take a look. The account you are logged in with does not have any upgrades.
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