Renewal

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  megdrisch · Member · Jan 18, 2017 at 10:02 pm

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  Hi,

  I received an email that said I can renew for $18 a year but when I try to upgrade through the site, my cheapest option is $36. Can someone send me the link I need for the $18 option?

  Thanks

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jan 18, 2017 at 10:05 pm

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  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  timethief · Member · Jan 18, 2017 at 10:07 pm

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  BTW you failed to provide any relevant details. Is that because you allowed the domain to expire?

  1. What is the domain URL? Do you want to use the domain URL on another site?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?
  5. When did the refund request and upgrade cancellation or the domain expiration https://en.support.wordpress.com/domains/domain-expiration/ take place?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  kokkieh · Staff · Jan 19, 2017 at 11:47 am

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  Hi there,

  Are you trying to renew the domain, thewanderingvegan.com? Our logs show you cancelled that domain on 11 January.

  I’ve emailed our registrar to hear if we can still get the domain back for you at this point. I’ll let you know once I hear back from them.

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  megdrisch · Member · Jan 19, 2017 at 5:44 pm

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  Hi kokkieh, yes that’s correct. Hoping to be able to renew it today for a time sensitive post. Thanks so much for your help, looking forward to hearing from you!

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  kokkieh · Staff · Jan 20, 2017 at 6:55 am

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  Okay, I was able to get your domain back from our registrar, but before I can reactivate it I’ll need you to pay for its renewal.

  I’ve sent you two emails. One with a payment link for the renewal, and one with a link to verify your domain. Please follow the instructions in both those emails, and we’ll get your domain up and running again as soon as possible :)