Renewal

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  jjeppesen · Member · May 13, 2017 at 3:56 am

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  I need to renew my domain mapping. I clicked the wrong link and mapping was cancelled. I believe my renewal rate was AUD17/yr. Now your site is requesting over $100 for the same. Please renew

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · May 13, 2017 at 5:13 am

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  Since you mentioned that you once had the now defunct mapping upgrade, I’ve tagged this for Staff attention. Please be patient for their assistance.

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  kokkieh · Staff · May 14, 2017 at 2:10 pm

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  Hi there,

  I’ve restored the mapping upgrade to your account. Please try renewing it from the Purchases page again:

  https://wordpress.com/me/purchases/

  Please be aware that we no longer sell domain upgrades without a plan, so if you cancel this upgrade or let it expire again, the only way to add it back would be as part of a plan.

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  jjeppesen · Member · Jun 6, 2017 at 4:23 am

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  Hello – it is still prompting the $99 annual charge. Can you please check on this. Happy for you to use the saved card ending in 5669.

  Thanks,

  Jarrett

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  kokkieh · Staff · Jun 6, 2017 at 10:16 am

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  I’ve sent an email to the address connected with your account. Please reply there if you have more questions about this.