Renewal

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  margalaventana · Member · May 21, 2020 at 5:28 am

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  How renew my product or verify that auto-renew is enabled

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  kruttikaphalke · Member · May 21, 2020 at 5:44 am

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  Hi there,

  You can renew your plan or domain name in the Manage Purchases section of your Personal Settings.

  Automatic renewal is enabled on all subscriptions with up-to-date payment information. You can confirm whether automatic renewal is enabled for your plan via Manage Purchases. Click the subscription you wish to check to view renewal details. If the subscription is set to expire then click on the Renew button and follow the screen prompts.

  To turn off automatic renewal, you can visit this link for step-by-step instructions.

  Hope this helps.

  Thanks.

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  staff-mckluskey · Staff · May 21, 2020 at 9:22 am

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  Hi @margamunizaguilar437462072,

  what is the domain in question? I don’t see any sites under your account – are you sure you have logged into the correct account?

  Once you’re logged into the correct account, you should be able to renew your subscriptions as explained by @kruttikaphalke.

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  margalaventana · Member · May 26, 2020 at 11:41 am

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  El problema es que cuando entro en administrar compras me dice que no tengo ningún sitio en wordpress, pero lo tengo desde 2014 y de hecho cada año lo he renovado sin ningún problema.

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  staff-mckluskey · Staff · May 26, 2020 at 1:47 pm

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  If you can tell us the address of the site, we may help you. Right now you are logged in as margamunizaguilar437462072. Are you sure this is the correct account?
  Check your email for a confirmation of the purchase and then use that same email address to log into the correct account.

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  margalaventana · Member · May 28, 2020 at 11:35 am

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  La dirección del sitio es http://www.detrasdetumirada.com

  Aunque entre con mi cuenta de goggle me sigue diciendo que no tengo ningún sitio en wordpress.

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  kokkieh · Staff · May 28, 2020 at 12:53 pm

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  The site address is http://www.detrasdetumirada.com

  Even if I log in with my goggle account, it keeps telling me that I don’t have a WordPress site.

  That domain belongs to a different WordPress.com account.

  I can tell you auto-renew is not active because the credit card on file has expired, but I cannot give you other information about that account.

  If you don’t remember the details for the correct account, please follow our account recovery steps at https://en.support.wordpress.com/account-recovery/