Renewal

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  gwynthomas1961 · Member · Oct 4, 2020 at 8:55 pm

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  My account has been charged with the renewal fee on the 25th of September but is not due until later in October, when I go to the ‘Manage Purchases’ section of my account there is no billing history or upcoming renewals but my card has already been charged. I was going to cancel my account before renewal but the money has already come out of my account.

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  ryrhino00 · Member · Oct 4, 2020 at 11:46 pm

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  Hi,

  What is the URL or address of your site?

  Please wait for a staff member to help.

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  gwynthomas1961 · Member · Oct 5, 2020 at 12:34 am

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  My website was being hosted through another site called Siteground, of which I have cancelled the hosting plan to prevent any more charges from their side so the website is no longer live.

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  kokkieh · Staff · Oct 5, 2020 at 5:20 am

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  If you’ve been charged for hosting by Siteground, please contact Siteground support for help.

  The forum you’re posting to here is for the hosting provider, WordPress.com, and you’ve never bought any paid WordPress.com upgrade from us using the gwynthomas1961 username account.

  If this is for a WordPress.com upgrade, it belongs to a different account than the gwynthomas1961 account you’re using to post here. In that case, make sure you’re logged into the correct account, and you’ll be able to cancel and refund the renewal from the Purchases page.