Renewal

  • Unknown's avatar
    fppalouse · Member ·

    Hello,

    I can’t find where I am to renew our subscription. Could you please let me know where to find it. Thanks!

  • staff-blorbo · Staff ·

    We have absolutely no history of purchases, transactions, or billing activity of any kind since 2017 under the account you’re currently logged into.

    What exactly are you trying to renew?

  • Unknown's avatar
    fppalouse · Member ·

    We received this notice to our old director’s email and I don’t know where to change that email as well as how to renew.

    Renewal notice
    Dear First Last,

    This email is to notify you that the following product(s) is set to expire on the date(s) listed:

    FAMILYPROMISEPALOUSE.ORG – Nov. 02, 2020

    ICANN, the Internet Corporation for Assigned Names and Numbers (and/or the associated ccTLD authority), requires that we send this renewal notice before a domain’s expiration date. Please note: If auto-renew is enabled for your product(s), we’ll automatically attempt to process a renewal for you before the expiration date(s).

    You can renew your product(s) or verify that auto-renew is enabled via the Purchases section of your WordPress.com dashboard.

    NOTE: For certain TLDs, if renewals are not processed in the proper respective time frame, redemption fees may be applied and/or your domain name may be placed on non-renewal status.

    If you have any questions or concerns, please don’t hesitate to can get in touch with our Happiness Engineers via our contact form.

    Thank you for using WordPress.com!

    Sincerely,
    WordPress.com

  • staff-blorbo · Staff ·

    That domain belongs to a different account here, not the one you’re currently logged in under.

    You’ll need to be logged in under the email address that the notice was sent to.

    If you do not recall the password, we have some options for you at https://wordpress.com/support/account-recovery/

  • Unknown's avatar
    fppalouse · Member ·

    This WordPress account should have the domain name for familypromisepalouse.org

    I found the renewal for the domain name familypromisepalouse.org under a different account under carlsonkd but our website does not show there and it is under the former (email visible only to moderators and staff) account.

    I’m just trying to figure out why there are two different wordpress accounts for our website but why the domain isn’t on the main one? I appreciate your help and patience with this. I’m just confused.

  • staff-blorbo · Staff ·

    You’ll need to log out of WordPress.com, then log back in under the email address that the notification was sent to.

    If you do not recall the password, we have some options for you at https://wordpress.com/support/account-recovery/

    If you still cannot renew it when logged in under the correct account, please reply here as the correct account, and we’ll be able to help.

    We cannot directly help the account fppalouse with this, as it is neither the owner of the domain nor the site it’s attached to.

  • Unknown's avatar
    fppalouse · Member ·

    Is there a way to transfer the domain of familyproimsepalouse.org to the account under (email visible only to moderators and staff)?

  • fstat · Staff ·

    Yes, you need to log in to the carlsonkd account and then follow these instructions to tranfer the domain:

    https://wordpress.com/support/move-domain/transfer-a-domain-to-another-wordpress-com-account/

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