Renewal

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  pagcnews · Member · Aug 17, 2022 at 4:16 pm

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  I submitted a new credit card weeks ago in order to renew but it hasn’t gone through.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Aug 17, 2022 at 11:29 pm

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  Hey there, it seems to be under another account.

  Can you log out, and log in as that user? Then you could either Renew Now here:
  https://wordpress.com/me/purchases

  Or, you can contact support directly via chat (which comes with your plan.)

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  lcwoods1 · Member · Aug 18, 2022 at 2:51 pm

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  I logged out and hopefully, I’m logged into the correct account. Since it expires in 2 days, I’d like to confirm the correct information has been submitted. How do I contact Support via chat?

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  helper-heroponriki · Member · Aug 18, 2022 at 5:52 pm

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  Hi there!

  The lcwoods1 account is not the right account for this upgrade. If you go to Users -> All Users and click the Team tab, the account that owns the upgrades is the third Administrator on your page. They would need to log in and confirm things and contact support via https://wordpress.com/help/contact

  I hope that clarifies things!