renewal and update

• 

  boertzen · Member · Mar 14, 2019 at 4:06 pm

  • Copy link
  • Add topic to favorites

  I want to renew and update only my site COSA-TRANSLATIONS.COM, but the domain name on the form reads immerstilvoll.wordpress.com.
  What do I have to do to renew and update the COSA-Translations.com domain?

  The blog I need help with is: (visible only to logged in users)

• 

  mywritingmuscle · Member · Mar 14, 2019 at 8:23 pm

  • Copy link

  Hello @boertzen,

  Perhaps the upgrades for COSA-TRANSLATIONS.COM was made from a different account? The previous purchases may have been made from a different user account? Try using the email that received renew your site email notification. That’s the email address that you need to sign in with at WordPress.com.

  I have also tagged this post for staff attention. Someone from the staff will get in touch with you shortly.

  I hope this points you in the right direction of help.

• 

  supernovia · Staff · Mar 15, 2019 at 4:05 am

  • Copy link

  Hi @boertzen, I can confirm this was purchased with a different account. Can you log out, and log back in as that user?

  You may be able to use the email address that got renewal reminders. Or, if you need us to reach out via its address on file, let us know and we’ll do that.