Renewal broke several sites? What?
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I received an email to update my payment information to renew. I had set up a test site, soloiqdotcom.wordpress.com, and then made it unavailable and remapped to a domain I own called soloiq.com which was also managed on wordpress. The renewal replaced soloiq with soloiqdotcom. I also had several other websites under the same login that are not showing anymore. I updated my credit card info and went back in time two years?
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I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hi there,
The renewal replaced soloiq with soloiqdotcom.
I don’t know what you mean here. I still see only one domain on your account, soloiq.com. That domain is now showing your WordPress.com site because you appear to have changed the name servers, but our logs show that was changed almost half an hour before you renewed the domain.
If you want to change the name servers back to your previous hosting provider you can do that from My Sites ->Domains:
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Okay, thank you for the information but it will not let me change the nameservers for soloiq.com only for soloiqdotcom. It says I cannot change the soloiq and the soloiqdotcom says it can only point to wordpress?
When I select domains -> soloiq it goes to soloiqdotcom. -
soloiqdotcom is not a domain. soloiqdotcom.wordpress.com is a WordPress.com subdomain, and you can’t change name servers on that as subdomains don’t have name servers.
To change the name servers for soloiq.com, click on My Site ->Domains, click on the soloiq.com domain, and then click Name Servers and DNS. Don’t click on soloiqdotcom.wordpress.com.
You can also go directly to this link:
https://wordpress.com/domains/manage/soloiq.com/name-servers/soloiqdotcom.wordpress.com
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