Renewal charges

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  tconner45 · Member · Jan 7, 2020 at 9:11 am

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  I was charged on 1/6/20 for the renewal of my website which was created on 2/5/19. On 12/30/19 I canceled my account for that website as it would no longer be needed. I just tried going back to double check my renewal settings but cannot do so because my website has been deleted. Can someone please advise me on how I can get this resolved? Thanks in advance.

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  staff-mckluskey · Staff · Jan 7, 2020 at 11:02 am

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  Hi there!

  What’s the URL of the site that got renewed?
  If you’re not sure what site the charge is for, please search for the charge at https://wpchrg.wordpress.com/. You will be able to use Contact Us link on that page to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.

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  tconner45 · Member · Jan 7, 2020 at 12:13 pm

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  http://www.rusticrentalsga.com

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  staff-zinnia · Staff · Jan 7, 2020 at 2:20 pm

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  In order to assist with that here we will need you to write to us from the account involved with the charge. Sign out and back in under rusticrentalsga. Otherwise, you’ll want to proceed with the instructions my colleague previously shared.

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  tconner45 · Member · Jan 7, 2020 at 3:11 pm

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  Just logged in on my desktop computer and sent a message through chat.

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  staff-doublebassd · Staff · Jan 7, 2020 at 8:24 pm

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  Great! Let us know if you have any other questions or issues – but chat support should be able to address any needs that you have.