Renewal Domain

  • Unknown's avatar
    eduexit · Member ·

    Hi there,
    I know that it was time to pay for my domain (exitedu.com) but I couldn’t find it anywhere here. I just wanna pay and get my domain back.
    Could you please help me?
    Thanks and best regards,
    Melisa Güda

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    I do not see any upgrades under your @karadagoturum WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

    Is it possible you made your purchase under a different login?

    I can confirm that your site exitedu.com is registered at WordPress.com but is under a different account and not your @karadagoturum login.

    If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

    Hope this helps point you in the right direction!

  • Unknown's avatar
    exiteducon · Member ·

    Hello,
    You were right. I found the domain somewhere else. But I want to transfer it to some other hosting services, how can I do it?
    Thanks.

  • staff-zinnia · Staff ·

    From the exiteducon account, go to https://wordpress.com/me/purchases/ and from there you can see the upgrades and expirations on your account.

    The domains registration has been paid through 2024-09-29. My suggestion is to leave it registered here so you aren’t paying for that again at another provider. While the registration will stay with us here at WordPress.com, you are free to point the domain to any hosting service that you want. All you have to do is update the domain dns records – each hosting provider will have instructions on what specific name servers or dns information you need to use to make that happen. Keep in mind it’s not an immediate change, and can take up to 3 days to fully populate around the world.

    These are the steps you need to follow: https://wordpress.com/support/domains/change-name-servers/#changing-name-servers-to-point-away-from-word-press-com

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