Renewal Email Sent to the Wrong Email

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  dcmainstreets · Member · Aug 17, 2015 at 8:03 pm

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  HI,

  Our domain recently expired and it turns out that the expiration email was sent to an email which is not associated with us. I can not find this email in our settings anywhere to change. Any suggestions?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Aug 17, 2015 at 8:09 pm

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  Every WordPress.COM blog has a sole owner and it is the person with the WordPress.COM username account who registered the blog under that username account and associated email address.

  The blog’s owner can login in under the exact same username account that registered the blog and purchased the upgrade(s) and renew upgrades at > Dashboard > Store > My Upgrades.
  http://en.support.wordpress.com/my-upgrades/
  http://en.support.wordpress.com/my-upgrades/#auto-renew

  If you are not the blog’s actual owner that person can transfer the blog and upgrades to your account. See here please:
  http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
  https://en.support.wordpress.com/my-upgrades/#transferring-upgrades

  If you are unsuccessful when trying to renew you domain mapping upgrade, type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  timethief · Member · Aug 17, 2015 at 8:11 pm

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  Oops, No Primary Site Set
  There is no primary domain set for emmp2013.wordpress.com. This means that although emmpblog.org will forward to the site, emmpblog.org will appear in the browser address bar. To learn more about setting a primary domain, please see our documentation.
  http://en.support.wordpress.com/domain-mapping/#setting-the-primary-domain

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  rachelmcr · Member · Aug 19, 2015 at 5:02 pm

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  Hi there,

  The former owner of the site and domain emmpblog.org just transferred ownership to you, so you’ll be able to manage it now. You can renew that domain from your My Upgrades page to continue using it on your site.

  Please let me know if I can do anything more to help with that!