renewal error code

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  norribrozek · Member · Feb 10, 2014 at 4:56 pm

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  Received error code 61311237 when trying to renew. What does this mean and how do I renew?

  The blog I need help with is: (visible only to logged in users)

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  gracejiyoung · Member · Feb 11, 2014 at 6:00 pm

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  Hi there,

  I see that you were working with my colleague Fabiana. Please respond to her privately about this issue!

  Cheers!

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  norribrozek · Member · Feb 11, 2014 at 6:34 pm

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  I have not gotten a response from Fabiana. I was able to log in today and it looks like I have paid the upgrade renewal three times. How do I get a refund?

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  gracejiyoung · Member · Feb 11, 2014 at 6:44 pm

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  Hi there,

  I viewed the email that Fabiana sent and she already refunded you for two of them. Did you want to keep one or did you want a refund for that one as well?

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  norribrozek · Member · Feb 11, 2014 at 6:50 pm

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  A refund for two of them is good. I tried two different cards, can you tell me which transactions she refunded? I still have not seen an email from her.
  Thanks!

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  gracejiyoung · Member · Feb 11, 2014 at 6:52 pm

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  Please check the email associated with the account under the username: norrilbrozek. Please check your spam folder.

  She refunded the first two and left the last one – they were all identical.

  Feel free to reach out if you have any questions!