renewal failed and I’m unable to update my payment details
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I have received reminder emails for the renewal of the domain and website ‘britishpostminimalism.com’, but when I connect to the link provided the page tells me ‘You don’t have any sites yet’, and I can’t access any payment information. The renewal should have started today. I am also told that I haven’t made any payments. How do I access my payment information to change the payment details?
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This usually happens when you are logged in tot the wrong account. Make sure you log in using the email address where you received that reminder.
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Also note that domain expires not now but in March – https://wordpress.com/site-profiler/britishpostminimalism.com
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Brilliant thank you. Of course, I have two accounts – one dormant, one active – and the link kept sending me to the dormant one. Now solved. Many many thanks!
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I’m glad to hear you were able to access the correct account!
By the way, I just wanted to mention that since you’re on a paid plan, you can contact us directly from your dashboard. Here’s how to do it:
https://wordpress.com/support/help-support-options/#how-to-contact-us
If you’d prefer, you can also email us at help@wordpress.com, and we’d be happy to assist you privately from there.
Since this is already resolved, I’ll be closing this thread for now. Wishing you a great day ahead!
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