Renewal – Never Launched

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  abetiff · Member · Sep 2, 2021 at 5:17 am

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  I purchased a year domain in 2020 and with COVID related conditions was never able to finish my site and launch it. Am I able to request that year be reimbursed or renewed given the circumstances and be able to officially launch my site soon here. Thanks

  Site: https://abetiffconnect.wordpress.com.
  WP.com: Yes
  Correct account: Yes

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  aleone89 · Staff · Sep 2, 2021 at 9:22 am

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  Hello there,

  Due to our refund policy, https://wordpress.com/support/manage-purchases/#refund-policy we wouldn’t be able refund or re-imburse anything this far down the line.

  Perhaps you can tell me more about the site you’re looking to build? Maybe we can offer some insights as to what might be possible with your account.

  Many thanks.

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  avydun · Staff · Sep 4, 2021 at 2:11 am

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  I see that you have created an email ticket at our end. I have just responded to it. I am marking this forum post as resolved. Please keep further communication on email, thanks!